What makes Rimas bags theft-proof?
Rimas bags are equipped with concealed zippers, lockable compartments and cut-resistant materials to protect your belongings from theft.
Are Rimas bags water-repellent or waterproof?
Most of our bags are water-repellent and offer protection from light rain. For fully waterproof models, please see the product description.
Do the bags come with a warranty?
Yes, all Rimas bags come with a 2-year warranty against manufacturing defects.
How do I choose the right size bag or suitcase?
On each product page you will find a size chart and detailed measurements to help you choose the right size.
Do you ship internationally?
Yes, we ship internationally to most countries. Shipping costs and delivery times vary by region.
How long does delivery take?
Orders within the Netherlands are usually delivered within 2–4 business days. International shipments take 5–10 business days.
What is your return and refund policy?
You can return your order within 30 days, provided it's unused and in its original condition. Your refund will be processed after we receive and inspect the product.
Are the zippers and pockets secured?
Yes, our bags have concealed or lockable zippers. Some models also feature integrated combination locks for added security.
Can I track my order after purchase?
Yes, you will receive a tracking link by email once your order has been shipped.
How can I contact customer service?
You can contact us by email or through our contact form. Our team is available within 24 hours on weekdays.